Last updated January 01, 2020
New Line Furniture Warranty Policy
Thank you for choosing New Line Furniture. You have made an investment in quality, comfort and innovation that will bring years of enjoyment. Please read the terms of the New Line Furniture Limited Warranty coverage carefully.
Limitations Applicable to all Warranties
New Line Furniture warrants that its products shall be free of defects in material and/or workmanship attributable to manufacture for the period specified below from the date of delivery to the original purchaser. All warranties apply to first quality New Line Furniture products purchased from an authorized retailer, are valid only for the original purchaser, and are not transferable. Any modification or alteration of New Line Furniture products by the consumer or any other party not specifically authorized by New Line Furniture will void this warranty.
All warranties apply only under conditions of normal residential usage in a climate-controlled environment. No warranty applies to (i) floor samples or display models, (ii) goods sold “as is”, “final sale” or with similar designations, (iii) goods used in rental, business, commercial, institutional, in recreational vehicles, or other non-residential uses. Damage that occurs during transportation, delivery or storage before delivery is excluded from this warranty. These damages are not manufacturing defects and should be addressed by your authorized New Line Furniture retailer.
UNDER THE TERMS OF THIS LIMITED WARRANTY, NEW LINE FURNITURE RESERVES THE RIGHT TO DETERMINE THE APPROPRIATE REMEDY AND WILL EITHER REPAIR OR REPLACE THE DEFECTIVE ITEM OR PARTS. The repair or replacement of an item or part does not extend the duration of the warranty period nor begin a new warranty period. If an item is discontinued, New Line Furniture may replace it with a similar item not to exceed the cost of the original item. REFUNDS ARE NOT AVAILABLE. In-home inspection fees, transportation of the product to and from the retail store, and to and from the New Line Furniture factory, if required, for repairs are the responsibility of the purchaser.
Improper Care and Use, Accidents, Abuse and Normal Wear & Tear: Proper care and usage are essential to preserving your rights under this warranty. This limited warranty does not cover damage resulting from neglect, abuse, misuse, normal wear and tear, accidents or storage; including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage. Any furniture that, in our opinion, has been abused or mistreated will not be covered by this warranty. This limited warranty does not cover fading or stains from spills such as (but not limited to) acids, solvents, dyes, ink, paint or other corrosive chemicals or bodily fluids. We caution consumers against improper cleaning, application of chemical products or protective coatings, and exposure to sunlight, bright lights or extreme heat or cold. Items so exposed are not protected under this warranty. This warranty does not apply if your merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents, or improper or inadequate maintenance.
Variations from Floor Samples or Literature: Because of the craftsmanship involved and the natural materials used in the manufacturing process, minor and normal variations can occur from piece to piece. Therefore, this warranty does not cover such minor differences between floor samples, finish samples, printed or website illustrations and the furniture that is delivered. If any model or sample is shown to the purchaser, such model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to the purchaser will necessarily conform in all aspects to the sample or model. Color and finish perception can vary depending on lighting and surrounding colors and therefore is not considered a defect.
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN THE EVENT THE WARRANTY EXCLUSIONS DO NOT APPLY TO YOU, THEN, WHERE LEGALLY PERMISSIBLE, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. FURTHERMORE, NO REPRESENTATIVE OF NEW LINE FURNITURE OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THIS LIMITED WARRANTY.
SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD PARTY. NEW LINE FURNITURE SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD PARTY UNDER ANY CIRCUMSTANCES.
IN NO EVENT SHALL NEW LINE FURNITURE BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL NEW LINE FURNITURE’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of the responsibilities of New Line Furniture. All warranty claims must be presented to the authorized New Line Furniture retailer of original purchase along with dated proof of purchase and delivery receipt. If your New Line Furniture dealer is no longer in business, please contact New Line Furniture Customer Service at 877-251-5010. All correspondence must include a copy of the original sales order/receipt, along with a photograph(s) clearly showing the issue.
New Line Furniture will pay reasonable and customary rates for labor to repair items or parts found to be defective, as described above, for a period of one (1) year from the date of delivery to the original purchaser.
The following Limited Warranty Information applies to New Line Furniture upholstered products purchased on or after October 12, 2017
For any upholstered products purchased between February 13, 2013 and October 12, 2017, please click here to see applicable warranty information.
For upholstered products purchased prior to February 13, 2013, reclining mechanisms are warranted for seven (7) years from the original date of purchase, while the wood frame and spring systems are warranted for five (5) years from the original date of purchase.
Your dated proofs of purchase, delivery receipt, and serial numbers are required for the performance of warranty service. For additional information, you may contact New Line Furniture Customer Service at (973) 632-5868
An exact color match to fabric samples or to existing upholstered items cannot be guaranteed. Different dye lots may have variations in shading. To ensure the matching of items to be used as pairs, the items should be ordered at the same time.
Wood Product Warranty
Wood products are no longer being produced or sold by New Line Furniture. All New Line Furniture wood products purchased prior to October 1, 2014 were covered by a one (1) year warranty, which has now expired.
CAUTION: DO NOT EXIT RECLINING FURNITURE UNTIL IT IS RETURNED TO THE CLOSED AND UPRIGHT POSITION. ® ALWAYS LEAVE FOOTREST CLOSED WHEN NOT IN USE. ® DO NOT ALLOW CHILDREN OR PETS TO GO UNDER RECLINING FURNITURE. ® DO NOT ALLOW CHILDREN TO OPERATE MECHANISM. ® KEEP BODY PARTS, CHILDREN AND PETS CLEAR OF MECHANISM WHEN CLOSING THE FOOTREST.
Before using a new recliner, make sure the back is securely in place and locking tabs are fully engaged. (Refer to assembly instructions stapled to the back of frame.)
Use every precaution when moving reclining furniture.
Do not open or close the footrest with hands.
Ensure the power supply and cords are free and clear of all moving components.
Do not store the power supply under a piece of furniture with a reclining mechanism.
Only the occupant should operate each reclining unit.
Motion furniture has many moving parts; be aware of those around you. Be careful when operating.
New Line Furniture Warranty Policy
The following Limited Warranties are given to the original purchaser of United Furniture Industries, Inc. products. These warranties do not apply to any merchandise purchased
“as is” or second hand. No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning or care. Under this warranty United Furniture Industries, Inc’s obligation is limited to repairing or replacing any parts or parts covered under this warranty. Cost for shipping and installation are not covered by this warranty.
A Limited Lifetime Warranty applies to all hardwood and plywood frames that are used in United Furniture Industries products. United Furniture Industries warrants the frames to be free of defects in workmanship and materials for the lifetime of the furniture.
A Limited Lifetime Warranty applies to all cushions and components used in the seating of all United Furniture Industries products. All cushioning will naturally soften with use. This should be considered as normal wear and tear and not as a loss of resiliency or a manufacturing defect. This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale.
The metal springs are sinuous wire and has a one-year warranty from the date of purchase against spring breakage caused by metal fatigue. This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale.
Sleeper Mechanisms & Mattresses
The Sleeper Mechanisms and Mattresses are warranted for one-year from the date of purchase to be free of defects in workmanship and materials. This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale.
Recliner / Motion Mechanism
The recliner/motion mechanism is warranted for five-years from the date of purchased to be free of defect in workmanship and material. This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale.
The upholstered fabric is warranted for one-year from the date of purchase against fraying and seam slippage. This warranty does not cover any damage or problems with the fabric where there is evidence of excessive soiling, improper cleaning or chemical treatment with any protective treatment. Use of such treatments will void all warranties from the fabric mill and United Furniture Industries.
All Leather products are warranted for one-year from the date of purchase against seam slippage and cracking. Leather exhibits natural characteristics such as nicks, scars, variations of shades and wrinkles. These markings are to be expected and are not considered to be defective. This warranty does not cover any damage or problems with the fabric where there is evidence of excessive soiling, improper cleaning or chemical treatment with any protective treatment. Use of such treatments will void all warranties from the fabric mill and United Furniture Industries.