Why do I have to enter my zip code to purchase an item?

Your zip code allows us to determine your delivery zone and nearby locations for product pick up.

How do I contact New Line Furniture if I have questions or concerns about the checkout process or an order I’ve placed?

Please contact our Online Call Center at (973) 632-5868 TOLL FREE  and a Sales Specialist will be happy to assist you.

What methods of payment does New Line Furniture accept online?

We accept Visa and MasterCard, Discover and American Express online.

Will my information be secure?

We understand, respect and guarantee the privacy and confidentiality of our customers. We securely maintain account and prior purchase information for warranty and internal purposes only. We do not rent, loan, sell, or distribute your information to anyone.

How can I check if a local store has a particular product in stock?

The ‘product availability’ prompt will show you which stores display the item you are interested in and when you can expect to pick-up at the warehouse location closest to you or what the earliest delivery date is.

How do I cancel my order?

Please contact our Online Call Center and one of our Sales Specialists can assist you.

What happens to my order if I have connection problems or technical difficulties?

Any items you’ve added to your cart while you’re logged in will be there until you remove them or check out. If you’ve completed the checkout process your order will be saved. If you have any concerns regarding your order’s completion please call (973) 632-5868.

Are prices on the internet the same as in the showroom?

Yes. If you encounter any disparities please call (973) 632-5868 or contact one of our showrooms for verification.

How is sales tax calculated?

Sales tax is calculated according to where you take possession of your product.

How do I redeem coupons or gift cards online?

Coupons can be redeemed throughout the checkout process. Gift cards can be redeemed by calling our Online Call Center after going through the normal checkout process. When you arrive at the payment options page, please call (973) 632-5868 with your invoice number and a Online Call Center representative will assist you.

What if I forget my invoice number?

A representative at our Online Call Center can retrieve your customer information for you if you provide the email or phone number used on the order.

How will I know if New Line Furniture has received my order?

You will receive an automatic email confirmation once you have submitted your order or created a quote.

How will I know whether or not my order has been approved for payment and shipped?

After you’ve received your initial email confirmation, your order will be reviewed and scheduled; and an additional email confirmation or call from our Online Call Center will occur to confirm your delivery or pick up date.

How do I check my order status and/or delivery status?

Please call our Online Call Center at (973) 632-5868.

How can I review my order after I’ve checked out?

Information from previous orders is currently not available online, however, you can call our Online Call Center with your account information and invoice number at any time to review details of an order.

What happens if there are issues with my order?

Please contact our Online Call Center and one of our Sales Specialists will assist you.

How long do you keep my order history?

We maintain all active account information for warranty purposes.

Can I add or delete items after I’ve submitted my order?

To add or remove items from an order that has already been submitted call our Online Call Center at (973) 632-5868.

What is your delivery policy?

Our delivery policy ensures ‘White Glove’ delivery. Product is inspected, prepped and delivered by one of our NLF Teams. Delivery fees range from $49.99 to $200.00 if your zip code is within our delivery area. If you are outside the delivery area, you should select ‘Save as a Quote’ in the checkout process and a sales specialist will contact you to finalize your order.

Do I have to wait at my NLF or office all day for my delivery?

You will receive a call the day before delivery with a 2-3 hour window. Drivers can be given special instructions if you will not be Moda Divan.

I won’t be available to accept my delivery as scheduled. What do I do?

Please call our Service Center at (973) 632-5868 to set up other arrangements as soon as possible.

What if I do not receive my order by the scheduled delivery date?

You will be contacted by one of our representatives if any problems or delays are expected.

I ordered a furniture set and it isn’t available right away. Can I have pieces shipped to me as they become available?

Yes. Please call (973) 632-5868 and speak with a representative to make arrangements. Additional charges may apply.

What if my product is damaged on pick up or delivery?

Please call (973) 632-5868 and we will service your problem immediately.

The “product availability” prompt will show you which stores display the item you are interested in and when you can expect to pick-up at the warehouse location closest to you or what the earliest delivery date is.

Please contact our Online Call Center and one of our Sales Specialists can assist you.

Please contact our Online Call Center and one of our Sales Specialists can assist you.

Please contact our Online Call Center and one of our Sales Specialists can assist you.

Please contact our Online Call Center and one of our Sales Specialists can assist you.

Please contact our Online Call Center and one of our Sales Specialists can assist you.

Please contact our Online Call Center and one of our Sales Specialists can assist you.

Please contact our Online Call Center and one of our Sales Specialists can assist you.